So I do I wasn’t very happy with that & he said that he was going to come back & finish the job off anyway I have just had a another Technician come to my parents place & they have told me that it’s not even worth serving the unit & have quoted me $2,75 fully installed. Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. ... Read more, New Brivis SP530IXA unit. We had a brivis ducted heating system installed in June last year (2019). When you book online you need to acknowledge the terms and conditions of the contractor coming to look at your heater and pay if its not a warranty fault.Long story short the guy came and found that it was no fault of the heater (Call the installers)and handed us the eftpos machine to pay the $287 for the call out. Could you please send your unit model and serial number, along with... Read more, My house heater stopped working last week, and on the control panel showing error 60 - heater faulty. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. That should tell you everything you need to know about Brivis. On the first occasion it was, luckily, just within the warranty period and the Brivis We moved in this house on 1st May 2014, the house was built brand new and the heater was included part of the house package built by the Henley Art. We made a call and had the heater serviced and the technician said it could be an issue with the heater exchanger. I was told that I would be contacted when the parts arrive.No contact from Brivis / Integrated Services. Hopefully this gets me some place as the gentleman I spoke with did understand my issue. I ask to speak to a manager, instead they laughed and hung up on me.Brivis managers wrote a letter for an...Read more, UPDATE: Brivis have contacted me and they're "investigating" but i don't know what they need to investigate when the photos are self explanatory. Verified by Energy Safe Victoria and MFB and it also breaches Brivis installation instructions. I re...Read more. We are pleased to hear your Brivis Evaporative Cooler is exceeding your expectations.... Read more, We moved into this brand-new house which was built in 2019 equipped with Brivis Warming and Refrigerated Cooling System. I replaced my old brivis heating unit with a brivis starpro hx30 4 years ago. We have sent another private message to confirm if you still require our assistance. We would like to know more information about this. Inefficient & over charging Brivis Technician. I produced my purchase invoice but could not find the installation invoice but offered to contact the plumber who installed the unit to provide me with a copy.The serviceman contacted Brivis who then rejected my warranty and wanted me to pay $850. Brivis customer service do not operate over the weekend (which is pretty poor given they offer an essential service such as heating). Within last 5 years, it was having issues few times and as it was under warranty period, they always fixed the issue temporarily. Unit only 13 years old. I shall be going to consumer affairs along with any customers that wish to join me. Could you please send your unit model and serial number, along with you... Read more, I rang on 5/8 am as I had no heating in the house at all and as a pensioner and in my house all the time I was very cold. I feel this is a scam, the old crack heat exchanger was never changed. (Ps this turned out to be an installation issue) I called to discuss And was rushed off the phone and told to book the job online. in "we would never touch a unit that old." Subscribe to our newsletter. Friendly and helpful. He eventually comes down, takes his time only to tell me,"The whole thing needs replacing. No confirmation emails have come through despite calling through several times and making sure they had my email address correctly. ProductReview.com.au has affiliate partnerships. Im a pensioner and it I feel taken advantage of. I rang Brivis on the Sunday expecting to here no one back at work till New Year but was answered by a very helpful woman promising to have some one contact me with 24 hours. Thanks, I told them no (for reason already mentioned) and asked if they could give me more notice in order to organise someone to be home. My heater broke down after 2 years. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Still waiting for a call back from a technician after I was promised by their admin people that our job would be ‘top priority’. Rinnai Australia, Frustrating Brand New Heat and Cool System. Gave good advice relating to system operation. she wouldn't be scare to give out her detail. They hide behind “the terms and conditions” therefore you’re stuck paying the call out fees, but what about being given better advise in the first place? We have found 45 businesses for Brivis air conditioning installation service in Warragul, VIC 3820 - Reliance Heating & Cooling, DRS Technical Services, Global Energy Services Moe, Baw Baw Refrigeration & Air Conditioning, Whelan D G & P F - and more Enter email address. This is achieved through a superior 4 Pass Heat Exchanger with Modulating Gas Valve – meaning you get superior temperature control and greater efficiency. As it is, we are charged $280 for the callout. We are pleased to hear your Rinnai technician experience exceeded your expectations.... Read more. Service Single System Brivis $200.00 Inc GST Service each additional system after the first $130.00 Inc GST. But I have a very strong feeling the part was not replaced. Apparently I would get a email confirmation that i had logged a call... . Thank you for the review Adam, we are sorry to hear of your experience and we would like to investigate further for you. The service technician Juan was excellent. We have had problem after problem with it, well the same problem over and over again. Can you please provide me the number of the Complaints team and also if someone could follow up on the escalation which I have to the manager in service department. Again, Brivis/Rinnai sent their technician to come and check on 17/11/2020. REPAIRS. Why a company would have someone taking call for a service who doesn’t have access to servicemen’s schedules is extremely puzzling. Either the Braemar or Brivis will both be good. Our experienced technicians will deliver maintenance services of the highest standard. Last year I replaced my heater with Brivis heater, its the worst heater keeps malfunctioning every week. We would like to know more information about this. Service notification message on the Brivis Networker control; The all new Brivis 'Iceberg' Evaporative Cooler Smaller Colder Quieter . Think twice. I just had a service by 1st care on my heating and cooling unit. Now again this year we have been without the central heating for quite some time. I installed a Brivis HX30 central heating unit in my house 5 years ago at a cost of $4500 (for the heating unit only). I have also tried to contact the installer - but they won’t return my phone call- Nothing... happen to Any house eveporate cooling unit in roof. They have outsourced their servicing to another company who could not care less about customers and the two companies do not communicate with each other at all. Its a Brivis thermostat, so naturally I called Brivis. The parts are clearly designed to fail, and when they do, don't expect Brivis to take responsibility. We would like to know more information about this. Experience ongoing issues with thermostat controller after 18 months of moving into the home. I have a Brivis l76d cooler- 3 years old now- installation was done when the house was being built- the unit has hummed since day 1. You guys are pathetic. I called their head office directly and they told me they are going to send an email to the support center. I would never ring Brivis again, perhaps Brivis you need to look at your business and training. It is not covered by warranty .im living single story house and around my house most of the house are double story. Check out the photos of their "Workmanship" The Brivis Wombat is known for its performance and reliability and has a model to suit virtually any home. Ltd. ABN 64 096 079 088, AU24752 61 Malcolm Rd, Braeside, VIC 3195. The sounds may indicate a mechanical problem or an airflow reductions. It has been a week and i m still waiting for someone to call me. We would like to know more information about this. have set on 23 and it only reaches to 20 and it is working all the time. It was working perfectly fine until he came and serviced it! Now I’m stuck in Melbourne Winter without a heater after paying $290 for a service. As it is, we are charged $280 for the callout. I called in to book the service for the ducted heating as there’s water leaking from it. The technician came and charged us $300 for the s... ervice call today and mentioned that we will have to replace the motor. She refuse to give us her name , and saying her manger is not here to talk to us. I waited less than a minute to talk to the Sales team but over half an hour to talk to the service team. But this happens almost every year for the...Read more, If you buy a Brivis / Rinnai product be prepared for a world of pain. We have sent you a private message to discuss further.... Read more. Customer service does not operate on the weekend - which isn’t great for an essential service like heating. Desp... ite getting them to double check my email address details - no confirmations have been sent. Brivis (Appliance Brand): 1.6 out of 5 stars from 133 genuine reviews on Australia's largest opinion site ProductReview.com.au. There is no process, structure or efficiency to their service. Your trust is our top concern. She is not helping at all with very impolite voice. When I...Read more, Thanks for getting in touch, we're very sorry to hear about your experience. Several calls today to log the repair and customer service is dismissive, unhelpful and devoid of any useful info. I would hope that management look at all the comments about the company’s service and perhaps some positive changes may come... out of other people’s bad experience of your service. Brivis, Rinnai, shoddy product, shoddy business practice. ter seeing the pics he still has the arrogance to say that there is nothing wrong with the cooler having scratches, pad damage, an extension lead plugged into the unit, and it still does not perform properly. UPDATE: Brivis have contacted me and they're "investigating" but i don't know what they need to investigate when the photos are self explanatory. Only fan working. Absolute disgrace for what I thought was a reputable company. However, we wouldn’t think of testing it during the following winter months. Rinnai Australia, you privately messaged me for details to follow up this issue and perform an ‘investigation.’What results do you have, its now approaching a week. After a long and patient wait, Brivis/Rinnai finally changed the compressor and got the cooling system seemingly work in April 2020. High efficiency is only part of the story, with the HX range also providing proven performance and reliability. The model from Brivis is a Promina 36 is perfect for our townhouse. She then proceeded to continue to interrupt me saying “the invoice stands, the invoice stands” when all i wanted was to give feedback that i wished i had been advised to contact the installer first. Please email our, vely send us a private message and we will contact you. Service multiple systems & save! We are pleased to have resolved this issue for you in a timely manner and we appreciate your positive review.... Read more, I bought a Brivis L76 evaporative cooler through ColbyCool because they highlight that they are specially trained by Brivis.Colby Cool came in a van with the cooler in the back in pieces and ladders stacked on top of it.The installers were rough & lazy and dragged it on the ground instead of lifting it.They finally leave and we turn it on to find it doesn’t cool properly.I contacted Brivis but they told me that it wasn't their problem. You have shown no interest in helping, despite calling your head office. But this happens almost every year for the... past 15 years. Excellent to deal with. Anything to avoid honouring there warranty. Submit Request. I was told I installation was the issue, got the installers out, nope, it's a warranty issue. I was now resigned to the fact that i would not get any refund, obviously not happy i wanted to inform that it would be better customer service to have been advised to contact my installer first and that may save me the call out costs. 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