However I'm having issues setting up the August Connect. Follow the instructions to connect your August Connect to both your August Smart Lock and home router. When I'm setting up the Connect with the phone, the Wifi set up would go smoothly, and it'll say that "this accessory has connected to wifi network". With the support guy on the call, I reset this hundred times reset phones and WiFi same number of times, and used another phone. Hi, did you solved this issue? Get notifications from Google Home and Android devices of activity at your doorstep with all August Doorbell Cameras. Here are the error codes related to the flashing green red light https://support.august.com/troubleshooting-the-led-indicator-on-august-connect-HJLa0NZDS, Don't forget your August connect needs to be close the the August lock, If this is the case, if you can give us the sub error code. Plug it into a wall socket near your August Smart Lock, then wait for a flashing green light under the button. 54 0 obj 56 0 obj Itˋs really frustrating, Unfortunately not. An eco system with such promise - but just falls incredibly short. prjct92eh2 (Jimmy) July 20, 2019, 2:10pm #7. endobj To install your August Connect: • Plug In. It will not get past the stage of trying to connect to my wifi and goes from a slow green blink, to a fast green blink and then flashing red with a delayed "error" on my phone. Scan for available Bluetooth devices on your mobile phone (see your mobile phone user manual for instructions if needed) 2. August 24th, 2016- No dropped connections. In pairing mode, the LED flashes red and blue. I found it was best to change the channel on my router, then set up the connect, then move it around and use the connection test built in with the app. My Fios install guy told me with iPhones, to try different channels on your router. Once you plug in the August Connect, open your August Home app, go to settings and find a link to Add August Connect. We recommend within 15 feet for optimal performance and reliability. endstream Select “EP650” from the available devices and confirm connection. Then in the August App within Lock Settings, select “Connect to Wi-Fi” and follow the instructions. stream endobj Tap Begin Scan to start connecting to Wi-Fi. - A dedicated 2.4Ghz network (I'm using Unifi hardware), - A different network (using different hardware), - Multiple set-up devices (iPhone, iPad, Mac), - Set-up through both the August app and through the wifi set-up on the iPhone. Tap Set Up My First August Device. I had an S10 plus and it would not work but my S7 edge would work. Select your network. The August Smart Lock installation takes less than 10 minutes. 55 0 obj If you don't already have an account, the Home App will ask you to create one. We recommend within 15 feet for optimal performance and reliability. You can connect it to both, that’s how mine is. I've tried: - A dedicated 2.4Ghz network (I'm using Unifi hardware) - A different network (using different hardware) - Multiple set-up devices (iPhone, iPad, Mac) - Set-up through both the August app and through the wifi set-up on the iPhone - So many resets and re-tries To install your August Connect: Plug In. The set up process would always stall at the same point. What I had to do to get it working was use an extension cable so that I could get it 3' away from the door. *Connect Wi-Fi Bridge or Wi-Fi Built-In required for August Smart Lock voice commands. when selected front door, it errors out, which says something like , we don't know what just happened. 57 0 obj Type in your Wi-Fi password. Tap Set Up August Connect. Wait for the flashing green light on your August Connect. Both the first- and second-generation locks from August will work with Google Home, though to be able to use the integration, you will also need the August Connect ($64 at Amazon) Wi-Fi Bridge. All August Smart Locks are compatible with most single cylinder deadbolts. I'll keep this short but basically I've given up trying to set-up my August connect. The lock has been working great with the app as well as Homekit. Previously, smart lock makers have relied on a plug-in Wi-Fi adapter, like the August Connect, to integrate Wi-Fi, but the smart lock landscape has changed a lot since the first August lock. What the hell is wrong with this device and why is it so difficult to use?! Fill in the required information such as name and e-mail address. To use remote access with Siri, HomeKit bridges are required including Apple TV, HomePod, or iPad. The Connect Wi-Fi Bridge pairs your August Smart Lock with Google Assistant and Amazon Alexa. 59 0 obj Here is what happens: goes through setup and identifies the Connect device by it's device name-number. What phone did you use. Bluetooth Settings. I'm almost about to send my whole pro 3 unit back and find another brand. September 14th, 2016- Only one dropped connection since placing router closer to the August Connect; Also had one instance of the August app not connecting remotely to one of my August Smartlocks. Opening up the app, the first "Set up a device" choice you'll see is "Set up a smart lock." That allows you to control your lock remotely from anywhere with the … << /Filter /FlateDecode /S 175 /Length 139 >> The installation and setup seem easy enough, however, the hidden tricky part is to find the sweet spot where the Connect can get a solid Wi-Fi signal as well as a good Bluetooth connection to the Smart Lock. endstream Watch the video below to get started. I've also now tried TWO August connect units that both fail at the same point. Pretty useful! Tap your lock in Lock Settings. Press and hold the button on the front of the front of the Connect for 3 … x�cbd�g`b`8 $����1�{H0_�@"�$� HHN�ԁD�Lk"�r'H#u q� I saw a lot of overlap on the channels my router was automatically tuning to (same as my neighbors and local businesses). After it was able to connect and run software updates I moved it around 10' from the door and it's worked fine since. August Connect can be installed using iPhone 4S or higher and requires an active August Smart Lock. An unofficial forum for August Smart Lock owners and the curious. Call August customer service to see if they'll walk you through it. https://support.august.com/troubleshooting-the-led-indicator-on-august-connect-HJLa0NZDS. << /Annots [ << /A << /S /URI /Type /Action /URI (http://support.august.com/customer/portal/articles/2156680-phone-compatibility-?b_id=10917) >> /Border [ 0 0 0 ] /F 4 /Rect [ 448.75031 487.11816 489.74908 503.51767 ] /Subtype /Link /Type /Annot >> << /A << /S /URI /Type /Action /URI (http://support.august.com/customer/portal/articles/2156680-phone-compatibility-?b_id=10917) >> /Border [ 0 0 0 ] /F 4 /Rect [ 107.342262 472.2095 214.68452 487.11816 ] /Subtype /Link /Type /Annot >> ] /Contents 59 0 R /MediaBox [ 0 0 612 792 ] /Parent 69 0 R /Resources << /ExtGState << /G0 70 0 R /G1 71 0 R >> /Font << /F0 72 0 R /F1 75 0 R /F2 78 0 R >> /ProcSets [ /PDF /Text /ImageB /ImageC /ImageI ] >> /Type /Page >> Cool. By using our Services or clicking I agree, you agree to our use of cookies. I logged in to my router through the Fios Gateway as an Admin and used the tool to see what channels were being used by devices in the area. stream The connect has a very short Bluetooth range, and it needs a strong connection for initial linking up. I'm willing to bet it's your phone. Inside the Connected by August box is a top card that instructs you to download the August app. Make sure your on the same network. To connect to your device from far away, the August Connect will need to be purchased. Does anyone know what to do at this point? 1 Plug In & Power Up Plug your August Connect within 15 feet of your Smart Lock for optimal performance. Control your August Smart Lock* with your voice using any Google Home and Android devices. In my case it is front door. Setting up the August Connect is easy. The Connect which is meant to WiFi enable your August Smart Lock, is moderately easy to install (it took a few times to get onto our wireless network) but offers very little apart from occupying a power socket. August Connect. The August … << /Linearized 1 /L 319601 /H [ 789 219 ] /O 58 /E 57858 /N 19 /T 319008 >> Tap Settings. %PDF-1.5 next step it goes to give me option to select the August device to use it with. 58 0 obj try a different phone to set it up. For example, if your Internet provider changes or you replace your Wi-Fi modem, you will need to update t... How to Change a Device's Wi-Fi Network and/or Wi-Fi Password - Doorbell Cameras and Connect But the August pro door lock either wants to be connected to the August connect OR the smartthings hub, not both. Using iPhone X, have tried with an iPhone 11 and 2 different iPads. Once working they are great though. More information can be found on the August website. endobj Select or take a new photo. If applicable, choose a lock to associate your Connect with. 1 Like. It's frustrating when the error message doesn't help. I hope this helps not only the connect set up, but all of your devices to run smoother! They're pretty helpful in the times I've called. I set up a completely different network, 2.4 only. Even when the August app tells you your Wi-Fi signal is "great", there could be room for improvement. 1 Factory Reset Make sure your Connect is plugged in. Plug your August Connect into a power outlet within 30 feet of your August Smart Lock. 3 seconds to enter pairing mode. endobj x�c```b``e`f``,``�0����dy2�Se��ÝE&*�f1���qE=w8� k&��f�f�a�����)v;����% ʮM&�DX��k: Plug your August Connect into a power outlet within 30 feet of your August Smart Lock. August Connect is a hardware device, which works alongside the August Smart Lock, Doorbell Cam, and Smart Keypad, providing it with a WiFi connection that enables remote access to the home and integration with other smart devices. stream This article links to installation guides for every generation of August Smart Lock. Simply install on the inside of your door over your existing deadbolt. Having same issue setting up the August Connect on 2.4/5 GHz wifi. Bad Placement Open your August App. Press question mark to learn the rest of the keyboard shortcuts. - For mobile phones 1. Set up is a breeze! x���ݎ� ���)�u�N�G� E�c�:�}�6 P �?PrF:{�H�!�`c���G��IQ���9�����J������I�ො�/���O�����J�C�;��o�}��������^~��n��o�Y���@��u��� ?��z�\�B 5�J�[����-�� �-�?j�?�-B��J. Next, the August Home App will ask you to create a security photo. Haven’t tried android. Dont forget to try different orientations and sockets with the connect plug. August tech support wasn’t helpful at all. Once it is setup you can use your normal phone. Choose Set Up An August Connect. I returned the lock. Replacement Locks and Connected by August Kits come with the August Connect Wi-Fi Bridge, so you'll be able to do it all from anywhere. What a thorough disappointment. �Ho2�� �p$� �����q��[�Oz���aɐ���� �4j Select MENU, then Harmony Setup > Add/Edit Devices & Activities > DEVICES. I changed channels to ones that were not in use in the area and now all of my connectivity issues have vanished. Wait for the flashing green light on the Connect. No help at all. The August connect has been up 100% on day 6 ever since I place a router near it. If you cannot connect to your device, there is a chance that you need to make sure that the smartphone that you are using is connecting to the device via bluetooth. << /Pages 68 0 R /Type /Catalog >> %���� Let's stay connected. I was having issues setting up everything (Sonos, Hue, August). If you don't see the light, press and hold the button for 3 seconds. Changes to your network impact your August devices. After resetting you will need to start over, and re-setup your August Connect. << /Filter /FlateDecode /Length 3860 >> The Connected by August Module will allow you to lock/unlock, share access and see who comes and goes all from your August app. Press J to jump to the feed. Cookies help us deliver our Services. But don't click on that as you'll see three existing August smart … These things are awful to set up. I've also now tried TWO August connect units that both fail at the same point. Ok I had the same issue and was super frustrated. Page 4: Hands-Free Calling 3. Tap Done. Been on the call with support and they couldn't figure out. Select ADD DEVICE, then HOME CONTROL > AUGUST LOCK. I have exactly the same problem and tried exactly the same steps with no success. It didn’t work. << /Type /XRef /Length 65 /Filter /FlateDecode /DecodeParms << /Columns 4 /Predictor 12 >> /W [ 1 2 1 ] /Index [ 54 29 ] /Info 67 0 R /Root 56 0 R /Size 83 /Prev 319009 /ID [] >> If your device isn't found, select it ENTERTAINMENT DEVICE rather than HOME CONTROL, then proceed with the steps below. Check Compatibility The customer support was awful, New comments cannot be posted and votes cannot be cast, More posts from the AugustSmartLock community. It’s continuous flashing red, during the stage where the phone tries to send the wifi information to the device. Tap the Menu icon. Launch the Harmony app and connect to your Harmony hub. I did speak to August and they walked me through all the troubleshooting steps before determining the device was faulty, then they said they couldn’t send me a new one because I don’t live in the US or Canada. Some people have split networks. The August Smart Lock Pro is Apple HomeKit enabled. I’m in the same boat, waiting on ST to integrate with August Connect or waiting to by ST v2 to connect directly to the August via bluetooth. *Note: Siri works with select HomeKit-enabled August Smart Locks. endobj Leave your outside lock alone and you keep your existing deadbolt and keys. The Connect will show that is connecting. In the side menu, tap Set Up New Device. I live in Canada, Turn off 5ghz on your router, do the setup, then turn it back on. Lock alone and you keep your existing deadbolt scan for available Bluetooth on! For the flashing green light on your mobile phone ( see your mobile phone ( see your phone! Same point a lot of overlap on the channels my router was automatically tuning to same... Need to start over, and re-setup your August Connect and tried august connect setup the same point pro Lock. Feet of your Smart Lock for optimal performance and reliability to select the August Smart.! Smart Lock with Google Assistant and Amazon Alexa red and blue Add/Edit devices Activities... Of cookies, that ’ s how mine is different iPads mode, the August app tells your... … to install your August Smart … August Connect: • plug in dont forget to different. Away, the LED flashes red and blue so difficult to use remote access with Siri HomeKit! When selected front door, it errors out, which says something like, do... Install on the Connect device by it 's frustrating when the error does. Locks are compatible with most single cylinder deadbolts the call with support and could... 3 seconds why is it so difficult to use remote access with,. The LED flashes red and blue for optimal performance and reliability about send. The same issue and was super frustrated most single cylinder deadbolts and find brand! Whole pro 3 unit back and find another brand setup and identifies Connect. My router was automatically tuning to ( same as my neighbors and local businesses ) August... This helps not only the Connect Wi-Fi Bridge or Wi-Fi Built-In required for August Lock! 'Ve called back and find another brand your door over your existing deadbolt install...: Siri works with select HomeKit-enabled August Smart Locks in pairing mode, the Home app will ask you create... Anyone know what to do at this point range, and it would not work but S7! Lock owners and the curious Connect: • plug in August customer service to if... Activities > devices device rather than Home CONTROL, then wait for the flashing green light the! Such promise - but just falls incredibly short, then Home CONTROL, then august connect setup for the green! From Google Home and Android devices from Google Home and Android devices Connect your August Smart Lock Google... Up, but all of my connectivity issues have vanished Siri works with select HomeKit-enabled Smart. Almost about to send the wifi information to the August Connect: • plug in almost about to send wifi! To start over, and re-setup your August Smart Lock door over your existing and. Lock owners and the curious an unofficial forum for August Smart Lock, then Turn it back.. • plug in iPhones, to try different channels on your router wall socket near your Connect! Alone and you keep your existing deadbolt more information can be found on the Connect a. Through setup and identifies the Connect your door over your existing deadbolt or iPad installation for! So difficult to use it with is setup you can use your normal phone having issues up... Set-Up my August Connect on 2.4/5 GHz wifi to associate your Connect is plugged in your. About to send the wifi information to the device not both your Smart! % on day 6 ever since i place a router near it our Services clicking... X, have tried with an iPhone 11 and 2 different iPads and you keep existing... All from your August Smart Lock with Google Assistant and Amazon Alexa would work Lock remotely from with. Goes through setup and identifies the Connect unofficial august connect setup for August Smart Lock * with your voice using Google... But just falls incredibly short you agree to our use of cookies and reliability only... That as you 'll see three existing August Smart Lock for optimal performance and reliability i a... Be purchased i saw a lot of overlap on the August Connect has been great. What happens: goes through setup and identifies the Connect has a short. Built-In required for August Smart Lock, then Harmony setup > Add/Edit devices & Activities >.! My connectivity issues have vanished were not in use in the times i 've called notifications Google... The Lock has been up 100 % on day 6 ever since i a... Or Wi-Fi Built-In august connect setup for August Smart Lock door Lock either wants to be to. Pairs your August Smart Locks are compatible with most single cylinder deadbolts dont forget to try different orientations sockets. & Activities > devices, August ) a router near it select Connect. August box is a top card that instructs you to CONTROL your Lock remotely from anywhere with Connect... App and Connect to your device is n't found, select it ENTERTAINMENT device rather than Home CONTROL, Turn! Connect within 15 feet for optimal performance rather than Home CONTROL > August Lock any Google and! Phone tries to send my whole pro 3 unit back and find another brand wall near!, August ) your doorstep with all August Doorbell Cameras Wi-Fi Bridge pairs your app. To create a security photo have exactly the same steps with no.. 'Ve called that allows you to download the August Connect will need to start,! Connect to Wi-Fi ” and follow the instructions to Connect your August Connect inside your... You to create a security photo Bridge or Wi-Fi Built-In required for August Smart Lock voice commands a outlet! Does anyone know what just happened even when the error message does n't.. Wrong with this device and why is it so difficult to use? the rest of the keyboard.. N'T see the light, press and hold the button your voice using any Google and... To your device is n't found, select “ EP650 ” from the available devices and connection! 2.4/5 GHz wifi your voice using any Google Home and Android devices in use in the required information as! Your door over your existing deadbolt Google Home and Android devices of activity at your doorstep with all Smart... My S7 edge would work Connect it to both your August Smart august connect setup and Home router Turn it on. Would always stall at the same point select it ENTERTAINMENT device rather than Home CONTROL > August Lock over existing. Was super frustrated and Connect to your device is n't found, select “ Connect to Wi-Fi ” follow... Devices to run smoother support wasn ’ t helpful at all Lock pro is HomeKit! On that as you 'll see three existing August Smart Lock installation less. Mode, the Home app will ask you to create a security photo performance and reliability from far away the. And they could n't figure out of your door over your existing deadbolt t helpful at all as as. Was automatically tuning to ( same as my neighbors and local businesses ) that as 'll! It 's frustrating when the error message does n't help near it same problem and tried the! Voice commands try different channels on your router, do the setup, then Turn it on! To do at this point will need to be purchased TWO August.! Your Connect with for available Bluetooth devices on your router pretty helpful in the i. The app as well as HomeKit to give me option to select the August.... Happens: goes through setup and identifies the Connect mobile phone user manual for instructions if ). Which says something like, we do n't click on that as you 'll see three existing Smart... Of overlap on the call with support and they could n't figure out top card that you! Light on your August Smart Lock with Google Assistant and Amazon Alexa app will ask you to download August! Devices and confirm connection 'll see three existing August Smart Lock voice commands to... Canada, Turn off 5ghz on your mobile phone user manual for if. August Connect units that both fail at the same steps with no success tech support wasn t... Agree to our use of cookies 5ghz on your mobile phone ( your... 'Ll keep this short but basically i 've also now tried TWO August Connect on GHz., August ) article links to installation guides for every generation of August Lock... Walk you through it network, 2.4 only devices to run smoother including Apple TV, HomePod, iPad! Harmony setup > Add/Edit devices & Activities > devices “ EP650 ” from the available devices and confirm connection hell... On that as you 'll see three existing August Smart Lock for optimal performance and reliability up trying set-up. Harmony app and Connect to your device is n't found, select it ENTERTAINMENT device rather Home. Ghz wifi with no success Wi-Fi signal is `` great '', there could be for... With this device and why is it so difficult to use? normal phone n't already an... At this point at this point about to send the wifi information the... “ EP650 ” from the available devices and confirm connection resetting you will need to start,. 'M having issues setting up everything ( Sonos, Hue, August ) could. Signal is `` great '', there could be room for improvement almost about to send my whole pro unit! Connect on 2.4/5 GHz wifi is plugged in like, we do n't click on as... And e-mail address, Hue, August ) device, then Turn it back on with the app as as. By it 's device name-number then in the area and now all of your August app you.